At TakePaw, customer satisfaction and trust are a priority. This Return Policy explains how returns, refunds, and replacements are handled when you shop with us. Please review this page carefully before placing an order.

Eligibility for Returns

We accept returns under the following conditions:

• The item must be unused, unworn, and in its original condition

• The item must be returned in its original packaging

• The return request must be submitted within 14 days of delivery

Items that do not meet these conditions may not be eligible for a return or refund.

Non-Returnable Items

For hygiene, safety, and quality control reasons, the following items are non-returnable:

• Used or damaged items not caused by a manufacturing defect

• Items damaged due to misuse, improper handling, or normal wear and tear

• Clearance or final sale items (if applicable)

Damaged or Defective Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, include:

• Your order number

• Clear photos or videos of the issue

Once verified, we will offer a replacement or refund at no additional cost, depending on availability.

How to Request a Return

To initiate a return:

1. Contact our customer support team through the Contact Us page

2. Provide your order number and reason for return

3. Wait for return authorization and instructions

Returns sent without prior authorization may not be accepted.

Return Shipping Costs

• Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item

• Shipping charges are non-refundable

• We recommend using a trackable shipping service for returns

Refund Processing

Once your returned item is received and inspected:

• Refunds are processed within 5–10 business days

• Refunds are issued to the original payment method

• Processing time may vary depending on your payment provider or bank

You will receive a confirmation email once your refund has been completed.

Late or Missing Refunds

If you have not received your refund:

• Check your bank or payment provider

• Contact your credit card company, as processing times may vary

• If the issue persists, contact our support team for assistance

Order Cancellations

Orders may only be canceled before processing or shipment.
Once an order has been dispatched, it cannot be canceled and must follow the return process if eligible.

Exchanges

We currently do not offer direct exchanges.
If you wish to receive a different item, please return the original item (if eligible) and place a new order.

International Returns

For international orders:

• Customers are responsible for return shipping costs and customs fees

• Any customs duties or taxes paid are non-refundable

Our Commitment to Fair Use

TakePaw reserves the right to:

• Refuse returns that show signs of misuse or abuse

• Limit returns from accounts with repeated return activity

This policy helps us maintain fair pricing and product quality for all customers.

Contact Information

If you have questions about this Return Policy, please reach out via our Contact Us page. Our support team is happy to assist.